Opening Cartwright on another computer

Cartwright is installed on one computer at the station, usually the traffic PC. Everyone else opens it in a web browser, with nothing to install. Presenters, the sales desk and anyone working from home all use the same address.

The address

On the traffic PC, open Settings → From another computer. It shows an address that looks something like this:

http://192.168.1.20:8088

Your station's numbers will be different. Use the ones on your own screen.

Use the numbered address, not the computer's name. A name like traffic-pc only works on networks set up to look up names, and most small station networks are not. Chrome will not find it.

It opens in Safari but not in Chrome

This is the most common problem, and nothing is wrong with the station's server. Chrome has two settings that cause it.

Tap a link instead of typing the numbers

If you type 192.168.1.20:8088 into Chrome's address bar, Chrome treats it as a search and shows you search results. Safari opens it as an address. That is the whole difference.

There are two easy ways around it:

• Have the address sent to you as a link, and tap it. On the traffic PC, go to Settings → From another computer → Copy the message. This makes a message with a link in it, ready to text or email.
• Or type it with http:// at the front. The full http://192.168.1.20:8088 is an address. 192.168.1.20:8088 on its own is not.

Once it opens, bookmark it, so you never have to type it again.

Turn off "Always use secure connections"

If Chrome says it cannot reach the page, or mentions a security or certificate problem, this setting is the reason.

Chrome changes addresses you type from http:// to https://. That is right for the open internet, but this server is on the station's own network and does not use https://. So the changed address does not answer.

To fix it:

1. Open the Chrome menu (the three dots, top right) and choose Settings. 2. Choose Privacy and security, then Security. 3. Turn off "Always use secure connections". 4. Open the address again.

Done looks like this: Cartwright opens in Chrome.

Safari does not make this change for an address on your own network, which is why it works there.

It will not open in any browser

Then it is usually one of three things. Check them in this order.

The server is not running. Go to the traffic PC. Is Cartwright open? The server runs alongside the app. Open Cartwright there and try again.

Windows Firewall is blocking it. The first time another computer tries to reach Cartwright, Windows on the traffic PC asks whether to allow it. If someone clicked No, other computers cannot reach it. Allow Cartwright in Windows Firewall on the traffic PC.

You are on a different network. The address only works inside the station. A laptop on a phone's hotspot, or at home, is not on the station's network and cannot see it.

Is it the same Cartwright?

Yes. It is the same data, live. A spot marked read in the studio shows as read on the traffic PC straight away. It is one program seen from two places, not a copy.

Browsers do not use up a licence. The installed app can be on two computers, and browsers are unlimited. So give the address to everyone who needs it.

If you are stuck

On the traffic PC, Settings → From another computer shows the right address for your station and a message you can send to anyone who needs it.

Still stuck? Call (707) 505-8885 or email hello@cartwright.fm.