Listeners and the Studio Inbox

Studio Inbox keeps everything your listeners send you in one place. Listeners keeps track of who they are.

What arrives here

Everything a listener sends in lands in Studio Inbox:

• email sent to the address set in Settings
• messages from your website's forms
• phone calls you log by hand

Most people who get in touch are happy with the station. So the list leads with what people want, and a message is only marked as a priority when something is actually wrong.

Replying

Open the message and scroll down to the reply box. There are two buttons, and they do different things:

• Send by email emails your reply from the station address, with the message number in the subject line. When they write back, their answer lands on the same message.
• Just record it saves a note of what you already said, for example on the phone. It sends nothing.

Both ask for your name. Your computer remembers it, so you only type it once. This way everyone can see who answered.

A long email shows only what the person wrote this time. Press Show signature and quoted text to see the rest. Nothing is deleted.

Logging a phone call

1. Choose Log a contact. 2. Fill in what the caller told you.

Cartwright first looks for a listener already on file with the same phone, email or social handle. So the eleventh call from the same number lands on the same person.

It never matches by name. Two people can share a name, but they do not share a cell number.

Listeners

Studio Inbox is what someone said. Listeners is who they are: town, birthday, favorite band and favorite genre.

Celebrations shows whose birthday it is today, ready for the morning show. An age only shows when you know the year they were born.

Most people give a day and a month and nothing more, and that is fine. Reading a wrong age on the air is worse than reading none, so Cartwright never guesses an age.

You can type a birthday as 3/14, 03-14, 3/14/1985 or 1985-03-14.

The What they listen to card counts the answers people have given. Click any answer to see who gave it.

Turning a listener into a lead

If someone writes in about advertising, see From stranger to advertiser.

What does not become a message

A lot of what reaches a station mailbox is sent by machines, not people. Cartwright leaves out mail that bulk senders mark as automatic, and your website's own system notices.

If a real listener's email ever seems to be missing, this filter is the first place to look. It leans toward keeping mail, not dropping it. Call (707) 505-8885 or email hello@cartwright.fm and we will check it with you.