When a log will not import

Work through these steps in order. Each one rules something out, and the first two answer most questions.

1. Ask the automation system what it did

On Daily Log, press Verify import on a sent log.

Sending a log means Cartwright put a file in the folder your automation system watches. Whether the automation system read it, and what it did with it, is a separate question. That is the one that matters.

Verify import reads the automation system's own report, so you see its real answer.

2. Read the answer

Every automation system words it differently, but the answer is one of four kinds:

• It took everything. The rows offered and the rows added match. You are done.
• It found nothing for a particular time. This is normal. That break has nothing sold into it. Expect one of these for each unsold break in the hour.
• It took nothing, but read the file. The file was fine, but the automation system had no break at that time to put the spots in. Check that the playlist has a break at the times you are scheduling into. This one is worth catching early, because it looks fine at a glance.
• It turned the file down. This means the columns or layout were not what it expected. Normal use should never cause this. Please do not change the importer settings yourself. Call (707) 505-8885 or email hello@cartwright.fm and we will help.

3. Check the file reached the folder

Open Settings and look at On-Air Bridge. If it shows anything other than ready, Cartwright cannot reach the folder, and nothing has been delivered. The message names the folder.

4. Check the automation system knows about the audio

A file on the disk is not always a file the automation system knows about. Most systems look up audio in a library they scanned earlier. A file added after that scan stays hidden from them until they scan again.

So a row can fail for that reason alone, with nothing wrong in the log. See Automation systems for the details.

5. Changing a day that has already been sent

Once a log is sent, Cartwright will not generate that day again on its own. This keeps a day from being replaced while the automation system is using it.

1. Press Revoke delivery on that day. 2. Read what it tells you. It says whether the automation system had already read the file. 3. If it had, what is on the air stays as it was. Treat it as correct and make your change on a later day.

What never helps

Do not edit your automation system's own files, and do not change its playlists just to make an import fit.

Cartwright only places a file in a watched folder. That is why nothing Cartwright does can take your station off the air, and it is worth keeping that way.

Still stuck? Call (707) 505-8885 or email hello@cartwright.fm.